Refund policy
Returns & Refunds Policy
Our commitment to you.
We want you to love every Blain Simples piece. If something isn't right, we will always work to make it right. Your satisfaction is not a policy tick-box for us — it is how we build a brand worth trusting.
Can I return my order?
Because every Blain Simples product is made to order specifically for you, we are unable to accept returns or exchanges for the following reasons:
- Change of mind
- Incorrect size ordered (please refer to our size guides before purchasing)
- The item not matching your expectations based on a screen colour difference
We strongly recommend reviewing our size guides on each product page before placing your order. If you have any questions about sizing before you buy, please email us at blainsimples@gmail.com and we will help you choose the right size.
When will we offer a refund or replacement?
We will always offer a full refund or free replacement if:
- Your item arrives damaged or defective
- Your item arrives with a printing or embroidery error
- You receive the wrong item
- Your item is lost in transit and not delivered within 20 business days
In any of these situations, please contact us within 14 days of your delivery date and we will resolve it immediately.
How do I report a problem?
Email: blainsimples@gmail.com with:
- Your order number
- A clear description of the issue
- A photo of the item showing the fault or damage
We will respond within 24 hours (Monday to Friday) and arrange a replacement or refund as quickly as possible.
Refund processing times
Once a refund has been approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.
UK consumer rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact us
Email: blainsimples@gmail.com
We aim to respond to all enquiries within 24 hours, Monday to Friday.